Business Skills Training Course

The following course is perfect for candidates hoping to equip themselves for the business world. Ideally, candidates should be moving into the business world or newly employed in a business. Students will learn computer skills such as working on a network, as well as business skills such as telephone skills and handling customers. The course is divided into components that will allow for flexibility and variety.

Course Outline for Beginner Level

Module (each module is 1 day)	You can skip this module if...
Computers - how they work and how we work with them	You can work a PC with mouse and know what a file is
The Internet and Email	You use email daily, and can use a search engine (e.g. Google)
Working on a network	Know how to save files on a network, do backups + share data
Handling Customers - and Telephone Etiquette	You can confidently handle customers in person and on the phone
Understanding Cash Flow, Profit and Loss	You are familiar with basic accounting for business

Course Outline for more Advanced Users

Module (each module is 1 day)	You can skip this module if...
Business English Communication	Business communication skills
Presentations - written and PC driven	Anyone needing to present info using PowerPoint or Written
Spreadsheets - beyond the basics	For someone with basic Excel skills
Harnessing the power of the Internet for marketing	Anyone with vision to extend their market share
Creating and Maintaining Databases	Anyone who needs to build and maintain lists of data for business

The courses above are all segmented into stand alone 1 day courses - and students can book for any or all modules based on availability. Click the course name for further details about that course.

How much will these courses cost?

Each course is 1 full day and starts at 8:30 and ends at 16:00

The price per day is R390

Special Bundle Offers

Book for 2 or 3 days and pay R350 per day

Top Deal - Book for 5 or more days and pay R1490 per week

Booking is essential

Beginner Level Course

Computers - how they work and how we work with them (1 day - R390)

Basic Outline of the course

Components of a computer

hardware

software

Types of data

Entering data into a computer

Using mouse, keyboard, printers as well as basic troubleshooting and maintenance

Saving files

Disks and file structures

Managing Files

Finding files once they have been saved

The Internet and Email (1 day - R390)
Understanding the Internet

What are Search Engines

How to use a search engine to find what you are looking for

Copying text and pictures from search engines

Internet Browser Settings

Finding templates and clipart on the internet

How email works

Sending and receiving messages

Understanding files and attachments

Inserting files and attachments

Managing Address Books

Categorising and managing old email files

Archiving mail and retrieving archived email

Working on a network (1 day - R390)

How Networks work

Wireless vs Wired Networks

Logging onto a network

Network Security

Saving files on a network drive

Finding files on a network drive

Sharing files over a network

Understanding sharing and security

Printing on networks

Printing problems on a network

Using basic network tools

Handling Customers - and Telephone Etiquette (1 day - R390)

Image and Presentation – The Company’s and Yours

Receiving and meeting customers
Communication Skills

Using questions to your advantage

Developing listening skills - what is the customer saying
Telephone Techniques
Generating Customer Loyalty

Service process vs Service Outcome
Time Management

Understanding Cash Flow, Profit and Loss (1 day - R390)

How businesses make money

The process of sales

Service delivery

Cash flow versus profits

Keeping track of expenses and income

The small picture vs the big picture

What is built into the price of products and services

Managing cash

Advanced Level Course

Business English Communication (1 day - R390)

How to communicate in business

The business standard of English

Learning to adapt to corporate language

How to engage a client in conversation

Professional English in the work place

Presentations - written and PC driven (1 day - R390)

What makes a good presentation

Presentation delivery

Do's and Dont's of Presentations

Using PowerPoint for presentations

Finding templates and adapting templates

Use of effects in PowerPoint

Written presentations

Packaging your presentation

Spreadsheets - beyond the basics (1 day - R390)

The power of formulas

Linking worksheets

Linking workbooks

Using Page Titles

Freezing and arranging windows

Printing large spreadsheets

Basic Macros

Harnessing the power of the Internet for marketing (1 day - R390)

Marketing via the Internet - using 3rd party tools

Email do's and don'ts

Creating Opt-In Lists

Setting up your web site for Internet Traffic

Evaluating Search Engine Optimisation

SEO tips

Creating and Maintaining Databases (1 day - R390)

What is a database

Building a database from scratch

Maintaining database records

Searching a database

Using a database for mail merge

Joining databases together

Click here if you would like more information